Securetrans Red Clover - Revision history

Cecswiki: /* Deleting 700.lck */

2016-06-01T13:16:00Z

Deleting 700.lck

← Older revision		Revision as of 13:16, 1 June 2016
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	instuctions.		instuctions.

	# Shut Down all instances of NDC Securetrans in Windows.		# '''Shut Down''' all instances of '''NDC Securetrans''' in Windows.
	# Open the My Computer Icon on the desktop.		# Open the '''My Computer Icon''' on the desktop.
	# Browse to C:\SecureTrans or C:\Program_Files\Relayhealth.		# Browse to '''C:\SecureTrans''' or '''C:\Program_Files\Relayhealth'''.
	# Delete 700.lck from the folder.		# '''Delete 700.lck''' from the folder.
	# Restart NDC Securetrans on the Desktop.		# '''Restart NDC Securetrans''' on the Desktop.

	The icon should turn green, and you should be able to transmit claims normally again.		The icon should turn green, and you should be able to transmit claims normally again.

Cecswiki: /* Red Clover */

2016-06-01T13:14:41Z

Red Clover

← Older revision		Revision as of 13:14, 1 June 2016
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	#* To fix this, close all instances of NDC Securetrans in the system tray (right click and close) or reboot your server. Then, open NDC Securetrans from the desktop.		#* To fix this, close all instances of NDC Securetrans in the system tray (right click and close) or reboot your server. Then, open NDC Securetrans from the desktop.
	# '''The connection to Relay Health is down'''		# '''The connection to Relay Health is down'''
	#* Sometimes Relay Health shuts down for mainatainence. If you have any alternative claims switches, you might want to migrate to them for a few hours.		#* Sometimes Relay Health shuts down for mainatainence. If you have any alternative claims switches, you might want to migrate to them for a few hours. Click [http://www.quickrx.net/wiki/Switching_Programs#Changing_your_Switch here] for instructions.
	# '''Your internet connection is down'''		# '''Your internet connection is down'''
	#* You'll need to contact your Internet Service Provider to restore internet connection. As an alternative, you can transmit claims over your faxmodem.		#* You'll need to contact your Internet Service Provider to restore internet connection. As an alternative, you can transmit claims over your faxmodem.

Cecswiki: /* Red Clover */

2016-06-01T13:13:50Z

Red Clover

← Older revision		Revision as of 13:13, 1 June 2016
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	== Red Clover==		== Red Clover==

	Occasionally, the NDC securetrans icon will change from green to red, and you will be unable to		Occasionally, the NDC securetrans icon will change from green to red and you will be unable to
	transmit any claims. There are a few things that can cause this:		transmit any claims. There are a few things that can cause this:

Cecswiki at 20:19, 24 May 2016

2016-05-24T20:19:29Z

← Older revision		Revision as of 20:19, 24 May 2016
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			[[File:relayclover_large.jpg\|right\|500px\|Green and Red clover icons]]

	Many QuickSCRIP users transmit claims via NDC Securetrans. You can tell if the program is running		Many QuickSCRIP users transmit claims via NDC Securetrans. You can tell if the program is running
	by checking the icons in the system tray, by the windows clock. NDC Securetrans will show a green		by checking the icons in the system tray, by the windows clock. NDC Securetrans will show a green

Cecswiki at 13:28, 2 June 2015

2015-06-02T13:28:04Z

← Older revision		Revision as of 13:28, 2 June 2015
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	it creates a lockout file called '''700.lck'''. If any other instance of NDC is opened, it checks for this file, and if it sees that file it goes RED.		it creates a lockout file called '''700.lck'''. If any other instance of NDC is opened, it checks for this file, and if it sees that file it goes RED.

	Sometimes if a computer is shut down suddenly, 700.lck does not get cleared out, and this causes NDC to think that it's already opened. TO fix this, follow these		Sometimes if a computer is shut down suddenly, 700.lck does not get cleared out, and this causes NDC to think that it's already opened. To fix this, follow these
	instuctions.		instuctions.

Cecswiki at 13:27, 2 June 2015

2015-06-02T13:27:03Z

← Older revision		Revision as of 13:27, 2 June 2015
Line 9:		Line 9:

	# '''NDC is open more than once.'''		# '''NDC is open more than once.'''
	#* To fix this, ~~simply~~ close all instances of NDC Securetrans in the system tray (right click and close) or reboot your server.		#* To fix this, close all instances of NDC Securetrans in the system tray (right click and close) or reboot your server. Then, open NDC Securetrans from the desktop.
	# '''The connection to Relay Health is down'''		# '''The connection to Relay Health is down'''
	#* Sometimes Relay Health shuts down for mainatainence. If you have any alternative claims switches, you might want to migrate to them for a few hours.		#* Sometimes Relay Health shuts down for mainatainence. If you have any alternative claims switches, you might want to migrate to them for a few hours.
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	===Deleting 700.lck===		===Deleting 700.lck===

	NDC has a feature that prevents it from being opened multiple times, which can prevent you from double-transmitting. When the ~~fist~~ instance of NDC is opened,		NDC has a feature that prevents it from being opened multiple times, which can prevent you from double-transmitting. When the first instance of NDC is opened,
	it creates a lockout file called '''700.lck'''. If any other instance of NDC is opened, it checks for this file, and if it sees that file it goes RED.		it creates a lockout file called '''700.lck'''. If any other instance of NDC is opened, it checks for this file, and if it sees that file it goes RED.

Cecswiki at 18:37, 1 June 2015

2015-06-01T18:37:42Z

← Older revision		Revision as of 18:37, 1 June 2015
Line 8:		Line 8:
	transmit any claims. There are a few things that can cause this:		transmit any claims. There are a few things that can cause this:

	# ~~You have~~ NDC open more than once.		# '''NDC is open more than once.'''
	#* To fix this, simply close all instances of NDC Securetrans in the system tray (right click and close) or reboot your server.		#* To fix this, simply close all instances of NDC Securetrans in the system tray (right click and close) or reboot your server.
	# The connection to Relay Health is down		# '''The connection to Relay Health is down'''
	#* Sometimes Relay Health shuts down for mainatainence. If you have any alternative claims switches, you might want to migrate to them for a few hours.		#* Sometimes Relay Health shuts down for mainatainence. If you have any alternative claims switches, you might want to migrate to them for a few hours.
	# Your internet connection is down		# '''Your internet connection is down'''
	#* You'll need to contact your Internet Service Provider to restore internet connection. As an alternative, you can transmit claims over your faxmodem.		#* You'll need to contact your Internet Service Provider to restore internet connection. As an alternative, you can transmit claims over your faxmodem.
	# Your Server was shut down suddenly (typically during electrical storms).		# '''Your Server was shut down suddenly''' (typically during electrical storms).
	#* You will need to delete 700.lck from the system, please follow the instructions below.		#* You will need to delete 700.lck from the system, please follow the instructions below.

Cecswiki: Created page with "Many QuickSCRIP users transmit claims via NDC Securetrans. You can tell if the program is running by checking the icons in the system tray, by the windows clock. NDC Securetr..."

2015-06-01T13:48:00Z

Created page with "Many QuickSCRIP users transmit claims via NDC Securetrans. You can tell if the program is running by checking the icons in the system tray, by the windows clock. NDC Securetr..."

New page

Many QuickSCRIP users transmit claims via NDC Securetrans. You can tell if the program is running
by checking the icons in the system tray, by the windows clock. NDC Securetrans will show a green
clover.

== Red Clover==

Occasionally, the NDC securetrans icon will change from green to red, and you will be unable to
transmit any claims. There are a few things that can cause this:

# You have NDC open more than once.
#* To fix this, simply close all instances of NDC Securetrans in the system tray (right click and close) or reboot your server.
# The connection to Relay Health is down
#* Sometimes Relay Health shuts down for mainatainence. If you have any alternative claims switches, you might want to migrate to them for a few hours.
# Your internet connection is down
#* You'll need to contact your Internet Service Provider to restore internet connection. As an alternative, you can transmit claims over your faxmodem.
# Your Server was shut down suddenly (typically during electrical storms).
#* You will need to delete 700.lck from the system, please follow the instructions below.

===Deleting 700.lck===

NDC has a feature that prevents it from being opened multiple times, which can prevent you from double-transmitting. When the fist instance of NDC is opened,
it creates a lockout file called '''700.lck'''. If any other instance of NDC is opened, it checks for this file, and if it sees that file it goes RED.

Sometimes if a computer is shut down suddenly, 700.lck does not get cleared out, and this causes NDC to think that it's already opened. TO fix this, follow these
instuctions.

# Shut Down all instances of NDC Securetrans in Windows.
# Open the My Computer Icon on the desktop.
# Browse to C:\SecureTrans or C:\Program_Files\Relayhealth.
# Delete 700.lck from the folder.
# Restart NDC Securetrans on the Desktop.

The icon should turn green, and you should be able to transmit claims normally again.